An Ottawa woman phoned 911 during a break-in scare – but was left “emotionally destroyed” by the 6 minute call | Ottawa Morning with Robyn Bresnahan | Live Radio | CBC ListenThe caller has filed a complaint with the Ottawa Police Service and Office of the Independent Police Review Director. But an expert says with de-escalation the outcome may have been different.
She called 911 during a break-in scare, but says the operator left her feeling helpless | CBC NewsMaria Sabourin thought someone was breaking into her apartment, but says when she called 911 for help she was repeatedly interrupted, misunderstood and treated with disrespect by the operator — an experience that left her "emotionally destroyed."
The Missing Link in Police Reform: 911 Call-Takers | The Crime ReportThe wrongful arrest of Harvard Prof. Henry Louis Gates in 2009 started with a 911 call-taker who exaggerated the original complaint. Training on how to distinguish between high-risk and low-risk calls is a critical, but so far largely ignored, factor in determining police response, writes an NYU law scholar and former call-taker.